Scottish Skier » Blog

BT stink

Hutchy — Wed, 01 Sep 2010 08:55:29 +0000

This feels a little pointless but I really want people to know how shocking BT’s customer service is.
I currently have a problem accessing the internet from my laptop, so I phoned BT asking for help, after explaining for the 100th time to the foreign call operator that my computer could not acquire an IP, I was told that it was a fault with the line which would be fixed within 24hrs. I was also told I needed a new hub which I questioned and was guaranteed I would have Internet access in 24hrs.
So I waited 25hrs reset my hub and tried again, funny same problem. Phone BT and said what’s going on, you have a faulty hub, “but I had been guaranteed internet in 24hrs”, there solution we will send you another new hub, I requested next day delivery for inconvenience, “BT cannot provide next day delivery”.
New hub arrives, again still no Internet. So after 2 months I still cannot access the Internet on my laptop.

It gets better, I have now decided to rent out my flat so I better cancel the phone and Broadband service, ok say BT but that will be nearly £70, for a service I have had for over 7yrs. Let me think about it I reply, decide the next day I’m not going to argue, OK il pay the £70, guess what its not £70 any more its now 70 plus an extra 40, your kidding right, £110 to cancel my phone line. Which they will then charge the person who rents my flat to start it back up again. What a scam.

They then have the bloody cheek to phone me the next week and ask if id like to add BT Vision to my package. WTF!

Thanks

Hutchy — Tue, 25 Aug 2009 07:43:32 +0000

Thanks Glen,
This is just a little thank you to Glen for helping to get my blog working again, I can now upload images which everyone should now be able to view. Thats the first 10 or so images online, hopefully many more to come in the next few weeks.
Thanks again Glen

Why am I writing a Blog???

Hutchy — Thu, 30 Apr 2009 08:56:21 +0000

I want to keep a record of what im doing but along with that I really want to help everyone who wants to ski. So hopefully I will get weekly tips going on my site helping people to improve there skiing. So if you have any questions just ask I will try to answer as quickly as possible.

Once I get used to how this thing works and I understand everything I will try and get some videos and pics explaining technique.

Come the start of the next season I will be looking to put up some ski/boot/equipment reviews and if your lucky I will explain the diffrences in skis,boots etc…