Sep 01 2010
BT stink
This feels a little pointless but I really want people to know how shocking BT’s customer service is.
I currently have a problem accessing the internet from my laptop, so I phoned BT asking for help, after explaining for the 100th time to the foreign call operator that my computer could not acquire an IP, I was told that it was a fault with the line which would be fixed within 24hrs. I was also told I needed a new hub which I questioned and was guaranteed I would have Internet access in 24hrs.
So I waited 25hrs reset my hub and tried again, funny same problem. Phone BT and said what’s going on, you have a faulty hub, “but I had been guaranteed internet in 24hrs”, there solution we will send you another new hub, I requested next day delivery for inconvenience, “BT cannot provide next day delivery”.
New hub arrives, again still no Internet. So after 2 months I still cannot access the Internet on my laptop.
It gets better, I have now decided to rent out my flat so I better cancel the phone and Broadband service, ok say BT but that will be nearly £70, for a service I have had for over 7yrs. Let me think about it I reply, decide the next day I’m not going to argue, OK il pay the £70, guess what its not £70 any more its now 70 plus an extra 40, your kidding right, £110 to cancel my phone line. Which they will then charge the person who rents my flat to start it back up again. What a scam.
They then have the bloody cheek to phone me the next week and ask if id like to add BT Vision to my package. WTF!